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Colocation Providers With World -Class Customer Service

When you are looking at colocation providers, how do you distinguish which one is the best? When you compare apples to apples in the computing world, there is one big indicator that might separate colocation providers from one another: the colocation providers with world-class customer service.


When you are looking at colocation providers, how do you distinguish which one is the best? When you compare apples to apples in the computing world, there is one big indicator that might separate colocation providers from one another: the colocation providers with world-class customer service.

Defining World-Class Customer Service

What distinguishes good customer service? Think of the finest hotels. Immediately, they greet you with a smile, open the door, and help you with your bags. You are offered a drink of water upon arrival, perhaps even a warm cookie right out of the oven (if you're lucky). They think of every possible question that you might have from the beginning, providing you with all of the information for your stay to make you comfortable from the start. They make you feel like you don't have to lift one finger, and if you have a concern, it is fixed in a moment's notice with a chocolate on your pillow before bed. While colocation providers might not do such things fit for royalty, they do follow the basic comparable characteristics of world-class customer service:

● Knowledge
● Responsiveness
● Personalization, and
● Follow through.

Knowledge

A world-class colocation provider will be extremely knowledgeable in its craft. You should feel as if no question goes unanswered, or at least that you are directed to the proper person who can provide the information you need expeditiously. For colocation providers, this means having a total understanding of the industry, trends, data center solutions, partners, products, networks, and its technology infrastructure. Most importantly, colocation providers should seek to gain knowledge of your company's IT goals, operations, infrastructure, and data hosting/management needs so they can offer the most appropriate colocation solutions.

Responsiveness

Have you ever had to wait 10...20...30 minutes for your call to be answered? If you are like most, you can answer yes; however, with world-class customer service solutions, you should never have to wait. Responsiveness is a key characteristic of superior customer service, and a characteristic of which colocation providers should excel. Colocation providers are often charged with the responsibility of protecting companies' most protected data assets. If you have any concern, issue, or problem whatsoever, your colocation provider with top-notch customer service should be available to address your concerns in a timely and efficient manner. You should have a direct line of communication to your colocation providers at all times.

Personalization

Personalization involves getting to know every aspect of a client, not only because you have to, but also because you want to. It's about wanting to know your clients to understand their unique needs. It's about spending the extra time to understand how their company ticks, so you can design a colocation solution that meets and exceeds their expectations. At Host.net, this is a top priority. We establish, maintain, and enhance our customer loyalty by creating the best possible solutions for clients with the highest level of service.

Follow Through

If someone tells you they are going to do something and they do not do it, how reliable do you consider that person? Actions surely speak louder than words, and world-class customer service colocation providers certainly sing to this tune. Following through with expectations set forth to a client is the only way to gain trust. A company and its IT department must have full trust in its colocation provider to deliver the most secure, protected, reliable, and connected service possible. Following through and meeting client expectations is a distinguishing factor among world-class colocation providers.

At Host.net, our philosophy is unique. We consider ourselves a world-class "hotel" for our clients' data centers. We strive to balance superior care, convenience, and flexibility with revolutionary solutions in cloud computing, colocation, and business continuity. We strive to keep our small company roots with superior customer service, as we maintain our status as an industry leader in providing revolutionary solutions for our clients. Give us a call today at (561) 869-6100 or email us here so we can begin consulting with you what your needs are for Enterprise Grade Colocation with unparalleled customer service to meet your company's present and future needs.


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